Multi-tenant rules in the field of car sales 4S shop fraud continued to grow

The research results from Beijing No. 1 Intermediate People's Court show that the number of fraud lawsuits in the automotive sales field has continued to grow, showing the characteristics of complex types, hidden infringement, and difficulties in rights protection. In these cases, the customer’s fraud at the 4S shop was extremely serious.

The common form of fraud in 4S stores is to conceal the car's pre-sales service. It is understood that in the transportation, the car will suffer from physical defects such as defects, collisions, rust, and aging. The 4S shop will conduct pre-sales maintenance (usually painting, sheet metal, or replacement of zero) according to the authorization of the manufacturer. Parts) to ensure that the vehicle is delivered intact and meets factory standards. However, at the time of sale, the 4S shop did not inform consumers of this scenario. For example, Ms. Xiang bought a 2002 new Jetta [Review Picture Forum] in the 4S shop, avant-garde white ordinary paint car. After the car washes, it found that the car's right front door was leaking heavily, and it was discovered that there was a lot of paint fog on the window glass of the whole car. After many investigations, it was learned that the car had been beaten before it was sold. Repaired the door. Ms. Xiang finally filed a lawsuit on the ground that the 4S shop had not informed him, demanding that the contract be rescinded and double compensation be paid. According to incomplete statistics, Beijing has handled more than 20 such cases in the past two years.

Secondly, 4S shops still have old fraudulent phenomenon. For example, 4S stores maliciously concealed vehicles that had experienced major accidents or other important defects affecting quality and performance, deliberately concealed minor flaws or usage records that did not affect performance, or “old used new ones”.

For example, an Audi A4L silver car bought by a lady, after the car was put in the curing process, was pointed out by professionals and the car had a collision accident. After identification, it was discovered by the woman that all the important components such as the front left fender and front cover of the vehicle and the left front headlight were replaced. Both the first instance and the second instance judged that the double compensation for the 4S shop was returned by the woman and the woman returned the vehicle.

In addition, 4S stores also use fraudulent propaganda to commit fraud. 4S stores are based on commercial considerations of expanding car sales. They often exaggerate the performance and parameters of automotive products and mislead consumers into making false claims.

The judge suggested that the quality supervision department should monitor the vehicles shipped to the 4S store. If any logistical damage is found, it should be registered and put on record, and urge the 4S shop to appoint an accreditation body to assess the quality of the damage. The 4S store will perform the pre-sale maintenance work. These reports should be made available to consumers at the time of sale. On this basis, buyers and sellers will voluntarily and bargain on vehicles that compromise quality. If these items are concealed and consumers make wrong intentions, they constitute fraud.